Toll-free texting registration (TFV)

What to submit

• Business details: legal name, address, website, contact name and email, EIN or tax id where applicable.
• The number(s) and the expected monthly volume.
• Use case: customer service, appointment reminders, order notifications, marketing with consent. Be specific.
• Sample messages: two or three real examples including how the business identifies itself and the opt-out instruction ("Reply STOP to opt out").
• Opt-in description: where and how customers agree to receive texts (web form, checkbox, keyword, verbal during a call), with a link or screenshot.

Timeline

1. Submit from the Kall8 portal (Text Messaging) or via the texting form.
2. Kall8 reviews for completeness and files with the aggregator, usually the same business day.
3. Verification returns within a few business days; Kall8 enables texting on approval and emails you.

Common rejections

• Opt-in not described, or a sample message without an opt-out.
• A website that does not mention texting or has no privacy policy.
• Restricted content: cannabis, gambling, adult, high-risk financial, third-party debt collection, and anything on the restricted list.
• Volume estimates that do not match the use case.

After approval

Send and receive from the app, the portal or email. Keep opt-in records, honor STOP immediately, and stay under 160 characters per segment when you can. Campaigns over 500 recipients are set up with the support team so they deliver well.

Local numbers use a different registration: 10DLC.