Enhanced Services - Call Announcement

As a bustling business, there’s a good chance you rely on multiple toll free numbers to connect to customers — whether you use separate lines for each department (sales, customer service, etc) or for different kinds of products or services.

If your agents are answering calls for multiple phone numbers, they need to know instantly which line they’re on – this helps them properly greet customers and answer their questions.

Now, with Call Announcement from Kall8, your agents can get the information they need. Know which of your Kall8 numbers the caller dialed before each call is connected by playing a brief announcement before each call is connected that identifies the dialed number.

Call Announcement Benefits

Call Announcement from Kall8 makes it easy to:

  • Conduct customer service for multiple products using the same call center. Your representatives can answer each call differently based on each number's call announcement.
  • Track advertising success by running more than one promotion or special offer at the same time and advertise them using different Kall8 numbers.
  • Manage multiple businesses with ease by routing all your calls to the same team, using call announcements to make sure they know company the customer is calling

Why Use Call Announcements?

Should the agent be ready to help a caller solve a problem with their recent purchase or go full sales mode? Having this context at the beginning of a call can help prevent unnecessary awkwardness, allow your agents to be better at their jobs, and improve the overall customer experience.

Price Per Number
  • $2 setup fee
  • $2 monthly fee

Instantly Activate Your Own Toll Free Number

With Kall8, you can instantly activate and forward your 800 numbers, view calls, and analyze the results of your ad campaigns online.

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