Enhanced Services - Call Announcement
As a bustling business, there’s a good chance you rely on multiple toll free numbers to connect to customers — whether you use separate lines for each department (sales, customer service, etc) or for different kinds of products or services.
If your agents are answering calls for multiple phone numbers, they need to know instantly which line they’re on – this helps them properly greet customers and answer their questions.
Now, with Call Announcement from Kall8, your agents can get the information they need. Know which of your Kall8 numbers the caller dialed before each call is connected by playing a brief announcement before each call is connected that identifies the dialed number.