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Call Recording

Call Recording is the perfect tool for call center managers or order verification/payment authorization. Kall8 allows you to record every call or capture a representative sample.
    Call Recording Benefits    Retrieval & Storage
Uses of Call Recording
  • Monitor and improve customer service
  • Train employees
  • Check the accuracy of order fulfillment
  • Archive recorded orders and credit card authorizations
  • Sustain charges and resolve disputes quickly



Billing Plans
Choose the plan that best fits the volume of your calls:
Volume Monthly Calls Per Block Per Call Charge
Low $10 Unlimited
High $60 per Block 3,000 None



Sorting Options
Kall8 allows you to sort calls by:
  • Date and Time
  • Call Length
  • Caller ID of the calling party
  • Number to which the call was forwarded

Reviewing Calls
Review your recorded calls online or have a link sent to you by email. While online, you can add personal notes to the call data. Recorded calls can also be individually downloaded to your computer at no extra charge.


Downloading Calls in Bulk
Download your call recordings in bulk directly to your computer by file transfer protocol (FTP). FTP costs $25 to set up and $5 a month for low volume users. There is no monthly charge for high volume customers.


Storage
All call recordings are stored for 30 days. For a nominal fee, additional storage is available. Individual calls can be selected to be stored longer or you can set specific parameters for automatic call storage.

Number of Stored Calls Monthly
First 100 Stored Calls: $15
Additional Stored Calls: $10 per Block of 500 Calls
 



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