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Frequently Asked Questions

If you can't find the answer to your question below, please contact customer service at 1-866-222-1818.
General QuestionsBilling QuestionsFeature QuestionsHow to Use Kall8

What is Kall8?
Kall8 is a fully integrated toll-free service that offers a complete set of online tools to manage and track calls to your 800 numbers in real time. Whether for your business or family, you can instantly activate and route your toll free number, view calls, and analyze the results of your advertising campaigns by simply logging into your account online. All Kall8 toll-free numbers can be programmed to ring anywhere in the world and include a robust set of features at no additional charge.
How long does it take to set up a Kall8 number?
With instant online activation, your Kall8 number will be ready to use as soon as the online application is completed. If a paper application is needed, we will process your order within one to two business days.
I already have a toll-free number, can I still use Kall8?
Yes. Transferring your 800 numbers to Kall8 is easy! All thatís needed is a Kall8 service application, a Letter of Agency (LOA) form authorizing Kall8 to provide service for the number, and a copy of a recent phone bill showing that the number belongs to you. Click here to get started!
Can I cancel my toll free service at any time?
Yes. With Kall8, there are no complicated long-term contracts. You may end your service at any time. A $50 number transfer fee applies only if a number was acquired through Kall8 and is transferred to another provider within the first 12 months of service. There is never a charge if you brought the toll free number to Kall8 or if you simply cancel service.
Do I need to install a new telephone line for a Kall8 number?
No. There is no need to install a new or separate phone line for your Kall8 number. Your Kall8 number will ring to any number you choose. You also have the option to set the Caller ID to display your Kall8 number and/or use the Call Announcement feature to distinguish calls to your kall8 number from the calls to your regular phone line.
Do I need to notify my regular local or long distance service to use Kall8?
No. Kall8 does not affect your current phone service in any way.
Is there any difference between 888, 877, 866, and 800 toll-free numbers?
888, 877, and 866 toll free numbers work the same as 800 toll free numbers.
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